Quality by S. P. Mukherjee
Author:S. P. Mukherjee
Language: eng
Format: epub, pdf
ISBN: 9789811312717
Publisher: Springer Singapore
9.7 Toyota Model for Process Improvement
Process improvement is concerned with making a process better, cheaper or faster. Better in that it delivers higher levels of satisfaction to its stakeholders, particularly customers. Faster in that it does so as quickly as possible to increase responsiveness. Cheaper in that it does it to the highest levels of efficiency.
The emphasis is on the elimination of all non-value-adding activities and the streamlining of the core value-adding ones. This approach can be summarized as ESIA: Eliminate, Simplify, Integrate and Automate Eliminate
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